DIRECCIÓN: c/ Pedro I, nº 1, 1º - 31007 (Pamplona) Navarra - ESPAÑA | TEL: (+34) 948 268 412 - (+34) 621 209 115
HORARIO: lun-jue 08:30-17:00 h. y vie 08:00-15:00 h. | MAIL: acogida@visitnavarra.info



WWW.NAVARRAHEALTHTOURISM.COM is the property of the ASOCIACIÓN DE HOSTELERÍA Y TURISMO DE NAVARRA , CIF G31096555, with address in Pamplona, ​​calle Pedro I, nº 1, 1º (hereinafter THE WEB).


For the purposes of Organic Law 15/1999 of December 13, Protection of Personal Data, THE WEB informs the user of the existence of a personal data file, communicated to the Spanish Agency for the Protection of Data, created by and for the web and under your responsibility, in order to manage the relationship of the web with those users who give personal data to the web, which will not be disclosed to any third party.

Required data

Except for the data as a result of emails from the users of the web that voluntarily provide them to the web, it does not manage or have files with personal data. The data required to make accommodation reservations are provided to accommodation establishments, the Association does not have files with personal data of the users of the webs, only the establishment with which the contact is made and the reservation is made aware of them. .

In any case, the website does not assign, nor does it use personal data to carry out commercial actions, not being assigned and transmitted to third parties, except to those third parties solely for the purpose of formalizing the reservation, to provide you with information or services requested.

Credit card information

The Association does not withhold amounts or charge amounts on credit cards. In the event that your credit card details are required, either as a payment tool or simply as a guarantee of your reservation, the recipient of said data is the accommodation, never the Association. The stay is paid directly at the accommodation, not requiring payment or commission of any kind from the Association.

Your credit card information arrives at the accommodation through a secure server. The Association uses the most modern and secure technology available on the market, which encrypts personal and credit card data. The encryption method used is 'Secure Socket Layer' (SSL). Our SSL certificate has been issued by Geotrust.

Right of access, rectification, opposition and cancellation

By providing us with their data, the user declares to the web that these data are true.

The user, and where appropriate whoever represents him, may exercise the rights of access, rectification, opposition and cancellation by email addressed to ncalvo@hostelerianavarra.com or by written and signed request addressed to the web. Said request must contain the following information: name and surname of the user, address for the purposes of notifications, photocopy of the national identity document or passport, and request in which the request is specified.

When do we send emails to your mail?

You will receive a reservation confirmation email once the process is finished. Please print this email and do not forget to present it at the accommodation reception.

It will also be a recipient of emails when information is previously and voluntarily requested.

The Association lacks personal databases for commercial actions.

Security measures

The website complies with its obligation of secrecy of personal data and its duty to keep them, and has adopted the necessary measures to prevent its alteration, loss, treatment or unauthorized access, in accordance with the provisions of the regulation of security measures for automated files that contain personal data.


Before proceeding to use these internet pages, you should read the following general conditions for the provision of the service. If you continue to use these pages or any of the services included in them, we understand that you accept these general conditions. Also keep in mind that the website may modify these general conditions of service at any time, therefore, when you use or access these pages, continue to review these general conditions. If at any time, You do not want to accept the general conditions of provision of the service, you must stop using these pages.

1. Acceptance of the general conditions of provision of the service by the user. You declare that you have read and accept the general conditions of provision of the service in relation to the web. You also agree to adhere to the laws of Spain that regulate the activities of the web.

2. Intellectual property rights
The website is the owner of the intellectual property rights of the texts, photographs ... published on it, or at least authorized to use it. In any case, every user who contributes or publishes, both texts and images in any section of the web, grants a free license to the owner of the web, of a non-exclusive, indefinite and world-wide scope, without exhaustive character, of the text, software , content, photographs, audiovisual material and graphics that you publish on the web, allowing their modification in the event that the web, exercising the functions of moderation, deems it appropriate.

3. Restrictions of use
The user may not use the service for illegal or contradictory purposes with the purposes of the web. Likewise, you agree not to use, transfer, distribute or dispose of the information included in the service in a way that competes unfairly with the web. You agree to protect the intellectual property rights of the web during and even after the term of this agreement and to comply with all reasonable written requests made by the web or its providers about the content. The user agrees to inform the web, in writing and in a timely manner, if they observe unauthorized use of the service by third parties or violations of copyright, trademarks and other rights that the service may be infringing.

4. Additional restrictions on use
The user may not copy, reproduce, recompile, decompile, disassemble, distribute, publish, show, execute, modify, dump, transmit or exploit parts of the service, except when they are derived from the service and purposes of the web.
The modification of the content of the service represents a violation of the legitimate rights of the web, not allowing the user to distribute any part of the service through other means, without the prior written authorization of the web.
The website accepts as a general principle it accepts and authorizes the dissemination and use by third parties of its contents, requiring communication and prior authorization as a courtesy, in addition to requiring via link to inform of the origin of such content.

5. License
The user does not acquire rights or license in relation to the service or the elements in it, except the limited right to use the service in accordance with the conditions of the owner of the website.

6. Statement of responsibility
The user acknowledges that he uses the service under his own responsibility and admits the veracity and exclusive responsibility with any element that he publishes on the web, including in a non-exhaustive way the content, texts, opinions, photographs or advertisements. The website does not expressly or implicitly guarantee the elements published by users.
The website does not guarantee that the service is compatible with your computer, nor does it guarantee that the service does not have errors, viruses, worms or "Trojan horses" and it is not responsible for damages caused by these destructive elements.
The user acknowledges that the website, its suppliers and agents are not responsible for possible damages, whether they are caused by the negligence of the website, its employees, contractors, agents, suppliers or already arising in connection with the service, not being the website liable for any loss of earnings, general loss, indirect or collateral damages.
The website is not responsible for the availability, content or accuracy of the data provided by users.
The purpose of the website is to provide updated information through its website. Therefore, this information may vary with certain frequency, so it is advisable to constantly visit the website before carrying out any purchase or transmission operation.
The web requires users to be responsible and truthful in the data or services published on the web, however, the web does not guarantee the absolute reliability of such data, since they may be subject to some type of error.
The prices and other information that appear on the web do not constitute a contractual offer, and are published for informational purposes only.
The website is not responsible in any way for those contents, commercial activities, products and services included that may be viewed through electronic links (links), directly or indirectly, through this website. The presence of links on the website of the web, unless expressly stated otherwise, has a merely informative purpose and in no case implies a suggestion, invitation or recommendation on them. These links do not represent any type of relationship between the website and the individuals or companies that own the websites that can be accessed through these links. The website reserves the right to withdraw unilaterally and at any time the links that appear on its website.
The website excludes all liability that may arise from the transmission of information between users. The responsibility for the statements disseminated on this website is exclusive to those who make them.
Any type of data transmission that users may make to this or through this website or other accesses controlled by the web that infringe the property rights of third parties, and whose content is threatening, defamatory, obscene, pornographic, or the transmission is prohibited. of any other material that constitutes or incites conduct that may be considered a criminal offense.
The website reserves the right to prevent or prohibit access to any Internet user who introduces on this website any content contrary to legal or immoral regulations, reserving the right to exercise the legal measures it deems appropriate to avoid this type of conduct.

7. Statement of civil liability
The owner of the website, its directors and employees, general partners, affiliates, subsidiaries, successors and assignees, as well as their agents will not be responsible, directly or indirectly, in any way, against the users of the website or any other person for : errors and omissions of the service; delays, errors or interruptions in the transmission or delivery of the service; or any loss or damage caused by relations or transmissions derived from the use of this website.

8. Limits to civil liability
For no reason, the web will have civil responsibility towards the users of the web for direct or indirect damages, even if an authorized representative of the web has been specifically aware of the possibility of producing such damages, caused by the use or the impossibility of use the service or any link or element in the service, such as loss of income, anticipated earnings or loss of clientele. For no reason would the total civil liability of the website towards users for all damages, losses and lawsuit rights (included in the contract or involving unlawful civil acts and including, but not limited to, negligence) would exceed the amount you paid, if it exists, for having access to these pages in the network.
The website excludes any liability for damages of any kind that may be due to the transmission, dissemination, storage, making available, reception, obtaining or access to services, and in particular, although not exclusively, for damages and damages that may be due to (a) the breach of the law, morality and generally accepted good customs or public order as a consequence of obtaining, using or accessing the services; (b) infringement of intellectual and industrial property rights, industrial secrets, contractual commitments of any kind, rights to honor, personal and family privacy and the image of persons, property rights and of any other nature belonging to a third party as a consequence of the improper use of the services; (c) the performance of acts of unfair competition and illegal advertising as a consequence of the use of the services; (d) the inadequacy for any kind of purpose and the disappointment of the expectations generated by the services; (e) the breach, delay in performance, defective performance or termination for any reason of the obligations contracted by third parties and contracts made with third parties through or due to access to services.
The website is not responsible for the communications that occur between users, nor for the agreements they reach as a result of the offers that appear on the website.
The website will comply with all the diligence that is required in the event that it becomes aware of possible scams or crimes that are being committed through its platform. In this regard, the website will actively collaborate with the Technological Research Brigade and other competent authorities to prosecute these crimes.

9. Navigation, access and security
Accessing and browsing this website implies accepting and knowing the legal warnings, conditions and terms of use contained therein. The website makes every effort to ensure that browsing is carried out in the best conditions and to avoid damages of any kind that may be caused during it.
This website has been designed to support the majority of web browsers, not being responsible for damages, of any kind, that may be caused to users by the use of other browsers or versions other than the browsers for which it has been designed. the website.
The website is not responsible for or guarantees that access to this website will be uninterrupted or free of errors. Nor is it responsible for or guarantee that the content or software that can be accessed through this website, is free from error or causes damage. In no case will the website be responsible for losses, damages or damages of any kind arising from access to and use of the website, including but not limited to those caused to computer systems or those caused by the introduction of viruses . The website is not responsible for any damages that may be caused to users by improper use of this website. In particular, it is not responsible in any way for falls, interruptions, lack or defect of telecommunications.

10. Declarations and guarantees
The user declares, guarantees and promises that: (a) he has the legal capacity to be part of a possible agreement; (b) be of legal age in the event of entering into a contractual relationship; (c) will not use the website for illegal purposes; and (d) use the service only in the way it is set.

11. Indemnification
The user accepts, at his own expense, to indemnify, defend and protect the web and its employees, against any claim, complaint, lawsuit or other legal proceeding initiated against the web and its employees, to the extent that such claim, complaint, demand or legal procedure is founded or arises in relation to the service or any link to it, including, among others (i) the use made by you or another person who uses the service on your computer; (ii) the breach of the rules of use made by you or another person who uses your computer; (iii) the claim that the use of the service made by you or another person infringes the intellectual property rights of third parties, or rights of personality or publicity, constitutes libel, or is defamatory, or is detrimental or harmful to third parties; (iv) any omission, addition, insertion or alteration, or any unauthorized use of the service by you or another person who uses your computer; (v) the falsification or alteration of the declaration or guarantee made by you included in this document; or (vi) the violation of promises or agreements made by you below.
The user agrees to pay all costs, damages, including, but not limited to, reasonable fees for legal services and costs incurred, related to or arising from claims, complaints or other procedures related thereto.

12. Term
Both the user and the web can terminate the relationship that binds them by unilateral termination at any time, simply by abandoning browsing the web, or, where appropriate, prior compliance with the agreements established in the contracting of the services of this web.

13. Jurisdiction and applicable jurisdiction
The owner and users of the website are subject to the laws of the kingdom of Spain, submitting to the jurisdiction of the courts of the city of Pamplona, ​​and their hierarchical superiors for any legal actions that may occur related to the service or disputes related to this website.

14. Various
The user accepts that the website reserves the right to change the content or technical specifications of any aspect of the service at any time at its sole discretion, also accepting that such changes may affect their access to the service.

15. Validity
In the event that any clause or part thereof of these conditions of use were declared void, said circumstance will not affect the validity of the rest.